Al Dhafra Honey
Last Updated: 28/Feb/2026
1. Introduction
Al Dhafra Honey (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
This Privacy Policy explains how we collect, use, process, disclose, and protect your personal data when you visit https://aldhafrahoney.ae, purchase our products, or interact with us.
By using our website, you agree to the terms of this Privacy Policy.
2. Legal Basis for Processing (UAE PDPL Compliance)
Under UAE PDPL, we process your personal data based on:
- Your explicit consent
- Performance of a contract (e.g., fulfilling orders)
- Compliance with legal obligations
- Legitimate business interests, provided your rights do not override those interests
We do not process personal data beyond what is necessary for legitimate business operations.
3. Information We Collect
A. Personal Data You Provide
When you place an order, register, subscribe, or contact us, we may collect:
- Full name
- Shipping and billing address
- Email address
- Mobile number
- Order details and transaction history
- Any information you voluntarily submit
Failure to provide required information may prevent order fulfillment.
B. Automatically Collected Data
When accessing our website, we may collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and browsing behavior
- Date and time of access
This data helps us improve website performance and security.
C. Payment Information
Payments are processed securely via certified third-party payment gateways.
Al Dhafra Honey does NOT store, retain, rent, sell, or share full credit/debit card details.
All payment processing complies with PCI-DSS security standards.
D. Marketing Data
If you opt-in to receive newsletters or promotional communications, we collect your contact details for marketing purposes. You may withdraw consent at any time.
E. Promotions & Surveys
If you participate in contests, surveys, or giveaways, we collect necessary data to administer those activities.
4. How We Use Your Data
We use your data to:
- Process and deliver orders
- Manage payments and refunds
- Provide customer service
- Send order confirmations and updates
- Improve website functionality
- Conduct internal business analysis
- Administer promotions
- Send marketing communications (if consented)
- Prevent fraud and protect our business
- Comply with UAE regulatory requirements
We do not use your data for automated decision-making that significantly affects you.
5. WooCommerce & Website Platform Processing
Our website operates on a secure eCommerce platform using WordPress and WooCommerce infrastructure. Personal data submitted through checkout, contact forms, and account registration is stored securely within protected hosting environments.
Security measures include:
- SSL encryption
- Secure hosting environment
- Restricted administrative access
- Regular software updates
- Firewall and malware protection systems
6. Disclosure of Personal Data
We may share your information only when necessary:
A. Service Providers
With trusted third-party providers who assist in:
- Payment processing
- Website hosting
- Delivery & logistics
- Email communication
- Analytics services
These providers are contractually obligated to protect your data.
B. Legal & Regulatory Authorities
If required by UAE law, court order, or regulatory authority, we may disclose personal data.
C. Business Transfers
In case of merger, acquisition, restructuring, or sale of assets, data may be transferred to the successor entity, subject to legal protections.
We do NOT sell personal data.
7. International Data Transfers
Some service providers may store or process data outside the UAE. When this occurs, we ensure appropriate safeguards are implemented in accordance with UAE PDPL to protect your personal data.
8. Data Retention
We retain personal data only as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Prevent fraud
After this period, data is securely deleted or anonymized.
9. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality
- Improve user experience
- Analyze traffic and performance
You may disable cookies via browser settings; however, some features may not function properly.
10. Website Analytics
We may use analytics services (e.g., Google Analytics) to collect anonymized usage data to understand visitor behavior and improve our services.
We do not share personally identifiable data with analytics providers.
11. Your Rights Under UAE PDPL
Under UAE law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where legally permitted)
- Withdraw consent at any time
- Object to processing for marketing purposes
- Request restriction of processing
To exercise your rights, contact us using the details below.
12. Data Security
We implement:
- Administrative safeguards
- Technical security controls
- Physical protection measures
Despite reasonable efforts, no online system is completely secure. By using our website, you acknowledge this inherent risk.
13. Children’s Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect personal data from minors.
14. Do-Not-Track (DNT) Signals
Currently, there is no unified standard for recognizing Do-Not-Track browser signals. Therefore, we do not respond to DNT signals at this time.
15. Email & Marketing Preferences
You may opt-out of marketing emails by:
- Clicking the unsubscribe link
- Contacting us directly
Transactional emails (order confirmations, invoices, delivery updates) will still be sent when necessary.
16. Policy Updates
We may update this Privacy Policy periodically to meet operational or regulatory requirements. Changes become effective immediately upon posting on this page.
Customers are encouraged to review this page regularly.
17. Contact Information
If you have any questions or wish to exercise your data rights, contact:
Al Dhafra Honey
Al Silaa’ Farm
Abu Dhabi, United Arab Emirates
Website: https://aldhafrahoney.ae
Email: info@aldhafrahoney.ae